Question 1

What is The Unspoken?

Accepted Answer

The Unspoken is a relationship insight platform. It turns honest, anonymous answers to carefully written questions into a practical report and a structured action plan. Individuals and couples use it for their own growth, and facilitators use it to see what a group really needs before they teach.

Question 2

Who is the platform for?

Accepted Answer

There are three account types. Individual is for one person reflecting on their own relationship patterns. Couple is for two partners who each answer privately and then receive a shared report. Facilitator is for anyone leading marriage preparation, relationship courses, or pastoral training who needs group-level insight.

Question 3

How do I create an account?

Accepted Answer

Choose Sign up, then pick Individual, Couple, or Facilitator. Each route asks only for what it needs. You will be asked to accept the Terms, the Privacy Policy, and the Acceptable Use Policy before your account is active.

Question 4

Why is my chosen account type showing as invitation only?

Accepted Answer

Some account types open in stages. When a type is closed, you can join the waitlist from the same screen. We email you an invitation as soon as a place is available, and your details are kept only for that purpose.

Question 5

What is the acknowledgement screen I see at first login?

Accepted Answer

Every account holder confirms once that they understand The Unspoken provides facilitation and reflection insight, not clinical advice or therapy. You only see it once, and it is recorded against your account.

Question 6

How long does a survey take?

Accepted Answer

Most people finish in ten to twenty minutes. Free accounts answer a shorter set of eight questions. Paid plans unlock the full bank of thirty questions, which produces a noticeably deeper report.

Question 7

Can I stop part way through and come back?

Accepted Answer

Yes. Progress is saved as you go, so you can close the tab and return using the same link or from your dashboard.

Question 8

Are the questions the same for everyone?

Accepted Answer

No. The question set adapts to your relationship stage, your account type, and the focus of the session. Facilitator sessions also vary by audience type, so a marriage preparation group sees different questions from a married couples group.

Question 9

What if a question does not apply to me?

Accepted Answer

Answer as closely as you can, or use the option that best reflects your situation. The analysis weighs patterns across the whole set rather than depending on any single answer.

Question 10

How do I run a session?

Accepted Answer

Create a session from your dashboard, choose the audience type and settings, then share the link or QR code with your group. Responses arrive anonymously and the group report builds as people submit.

Question 11

What can I see as a facilitator?

Accepted Answer

Group-level aggregate analysis only. You can never see an individual named response, and attempting to identify a respondent is prohibited by the Acceptable Use Policy you agree to at account creation.

Question 12

How many sessions can I run?

Accepted Answer

Free facilitator accounts can run one session in total, with eight questions and limited report sections. Paid tiers unlock the full thirty question bank, full report access, and higher session limits.

Question 13

What are monthly participant reports?

Accepted Answer

On eligible plans you can generate a monthly report per participant showing their action plan compliance, completion score, strengths, gaps, and a written narrative summary. It reflects engagement with the plan, not the content of their private answers.

Question 14

Can I add colleagues to my account?

Accepted Answer

Team plans let you invite colleagues so they can help run sessions and view group reports under the same organisation.

Question 15

Is there a free plan?

Accepted Answer

Yes. Every account type can start free. Free accounts get a shortened survey and the reflection section of the report.

Question 16

How does billing work?

Accepted Answer

Subscriptions are billed monthly through our payment provider. There are no annual plans. You can view invoices and manage your subscription from the billing area of your account.

Question 17

For couples, do we both pay?

Accepted Answer

No. One payment covers both partners. Whichever partner upgrades, the entitlement applies to the shared couple account.

Question 18

What does extending a plan cost?

Accepted Answer

Weekly extensions to an existing action plan are charged at a fixed weekly rate, shown at checkout before you confirm.

Question 19

What happens if my subscription lapses?

Accepted Answer

Access to paid sections stops and your account becomes read only. Associated records and reports are deleted seven days after the effective expiry date, and we email you before that happens.

Question 20

Are survey answers really anonymous?

Accepted Answer

Yes. Answers are stored against an anonymous participant identifier rather than your account, so a stored response cannot be traced back to you through ordinary access to the database.

Question 21

Can staff or administrators read my answers?

Accepted Answer

No. No member of The Unspoken team, including system administrators, can access individual survey responses or the full text of individual or couple reports. Administrative screens are restricted to counts, status, and configuration, and every access to confidential data is written to an immutable audit log.

Question 22

How is my data protected?

Accepted Answer

Answers are encrypted in your browser before transmission, encrypted again at rest using AES-256, and served only over HTTPS. Database level access controls restrict every table by role.

Question 23

How long do you keep my data?

Accepted Answer

Survey data is retained for twelve months and then permanently deleted automatically. We email you thirty days before the deletion date.

Question 24

How do I download or delete my data?

Accepted Answer

Go to Account and open the Privacy and data section. You can see your retention date, download everything we hold about you, or permanently delete your survey data. Deletion is immediate and irreversible.

Question 25

Are you registered with a data protection authority?

Accepted Answer

Yes. The Unspoken is registered with the UK Information Commissioner's Office as a data controller under registration number ZC188145.

Question 26

Something is not working. What should I do?

Accepted Answer

Use the feedback button inside your account to report the problem, or email support. Include the screen you were on and what you expected to happen.

Question 27

Is The Unspoken a substitute for counselling?

Accepted Answer

No. The Unspoken provides facilitation and reflection insight, not clinical advice. It should inform teaching and pastoral care, not replace professional support where that is needed.

Question 28

How do I contact you about privacy?

Accepted Answer

Email privacy@theunspoken.io for any data protection request, or security@theunspoken.io to report a security concern.

Frequently asked questions

Getting started

Surveys and questions

Facilitators

Plans and billing

Privacy, security, and data

Support